# Intercom Customer service platform built around a unified helpdesk with a natively integrated AI agent (Fin). Combines AI automation and human agents working from the same customer record with seamless handoffs. ## Core capabilities - **Omnichannel inbox**: email, chat, phone, WhatsApp, social - **Fin AI Agent**: autonomous support agent that learns from top-performing human reps; handles complex queries across all channels; $0.99/resolution - **Copilot**: AI assistant for human agents that drafts replies and surfaces answers (reported 31% more conversations closed daily) - **Automation builder**: no-code routing, escalation, and workflow automation - **Knowledge base**: integrated help center - **Product tours & onboarding**: interactive checklists, proactive notifications, targeted messaging sequences - **Analytics**: AI-powered insights, CX Score, Topics Explorer, Trends, real-time QA with custom scoring - **Integrations**: 350+ apps (Salesforce, Stripe, Jira, etc.) ## Pricing - Helpdesk: $29/seat/month - Fin AI Agent: $0.99/resolution ## Notable users Anthropic, Clay, Lightspeed, Rocket Money, Gamma ## References - https://www.intercom.com ## Related - [[Customer Support]] - [[AI Agents]]